Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/may-2020/itil-4-specialist-cds-optimizing-work-methods

Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/may-2020/itil-4-specialist-cds-optimizing-work-methods