The compasses of service management

The compasses of service management.

ITIL4 practice guides contain processes with useful inputs and outputs that can help an organization not losing the north. Let us explore these compasses:

  • Business case: the business case ensures that a project or any improvement opportunity is and remains desirable, viable and feasible.
  • Service Design Package (SDP): the information contained in the SDP not only refers to the design of a service but also to the related transition plan.
  • Product backlog: as products underpin services the product backlog contains information about the requirements implemented, to be implemented as well as the technical debt for instance.
  • Release note: this note gives a detailed overview of the content of a service release to support the decision to use or upgrade to this release.
  • Standard operations procedures: they contain any relevant information to monitor and manage events related to the services.

These compasses have all one thing in common: they are the results of a high collaboration between various teams and individuals.

Disclaimer: the content of this post is an example of adopting and adapting ITIL4 based on my knowledge and experience as an ITIL certified Master and co-author of an ITIL4 publication.

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