The positioning of ITSm value
When a demand related to a product or a service is identified a legitimate question is whether it has to
Useful practices to identify unused
In ITIL4 some practices are useful to identify unused resources to manage and deliver services. Let us explore these practices:
The compasses of service management
The compasses of service management. ITIL4 practice guides contain processes with useful inputs and outputs that can help an organization
The bricks of misunderstanding in
The “Wall of Confusion” is a DevOps term that refers to the phenomena where one group in a value stream
The common source of mental
People like Daniel Breston makes us aware of the mental health issues that many of the ITSM practitioners suffer directly
