The service intelligence

Business intelligence exists for more than 3 decades and relates to the concept of data-driven organizations where decisions are made

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The “by default, by design”

In ITIL4 warranty relates to the assurance that a service is and remains aligned with the service requirements. In fact,

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The 4 phases of value

In a brilliant article on value orchestration platform (https://www.google.com/search?q=value+orchestration+platform%3A+model+and+strategies&oq=value+orchestration+platform%3A+model+and+strategies&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCjI0NTA4ajBqMTWoAgCwAgA&sourceid=chrome&ie=UTF-8) the authors describe important concepts related to value co-creation. Let us

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The positioning of ITSm value

When a demand related to a product or a service is identified a legitimate question is whether it has to

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Useful practices to identify unused

In ITIL4 some practices are useful to identify unused resources to manage and deliver services. Let us explore these practices:

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