The service intelligence
Business intelligence exists for more than 3 decades and relates to the concept of data-driven organizations where decisions are made
The “by default, by design”
In ITIL4 warranty relates to the assurance that a service is and remains aligned with the service requirements. In fact,
The 4 phases of value
In a brilliant article on value orchestration platform (https://www.google.com/search?q=value+orchestration+platform%3A+model+and+strategies&oq=value+orchestration+platform%3A+model+and+strategies&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCjI0NTA4ajBqMTWoAgCwAgA&sourceid=chrome&ie=UTF-8) the authors describe important concepts related to value co-creation. Let us
The positioning of ITSm value
When a demand related to a product or a service is identified a legitimate question is whether it has to
Useful practices to identify unused
In ITIL4 some practices are useful to identify unused resources to manage and deliver services. Let us explore these practices: