The 4 guiding principles described in ITIL4 as part of the Service Value System guide organizations in the adoption of ITIL. What does that mean concretely?

In fact, an example to understand the benefits of the guiding principles is to see these principles as views to analyze the continual improvement opportunities.

For instance, the member of the Board of an organization are not satisfied with the dashboards they receive from IT as the data are partial and outdated. The continual improvement model defines the steps to address this issue. The guiding principles define the view of analysis for each step.

In a previous post we covered some of the guiding principles and here are the next:

The guiding principle “Think and work holistically” sets the vision for this improvement initiative as the fact that the dashboard management system is fully documented.

The guiding principle “Keep it simple and practical” sets the vision for this improvement initiative as the fact that the dashboards are easy to use and simple to update.

The guiding principle “Optimize and automate” sets the vision for this improvement initiative as the fact that the dashboards management system is optimized.