- info@ociris.global
Our service management consultancy offer is an integrated full set of services aimed at optimizing IT service delivery, enhancing operational efficiency, and aligning IT services with business objectives. Here's an overview of the key components typically included in such consultancy services.
Our consultants work closely with stakeholders to align IT service management strategies with overall business objectives. This involves conducting assessments, identifying business needs, and defining a strategic roadmap for IT service improvement.
Our consultants analyze existing ITSM processes and frameworks (e.g., ITIL, COBIT, IT4IT, ISO 20000…) and design tailored processes that align with industry best practices and organizational goals. They assist in implementing these processes, ensuring they are efficient, effective, and aligned with business requirements.
our consultants help define and develop a comprehensive IT service catalog that catalogs all available IT services, including descriptions, service levels, and associated costs. This catalog serves as a central reference for both IT and business stakeholders, promoting transparency and facilitating service request management
our consultants assist in establishing robust service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs) that clearly define service expectations, responsibilities, and performance metrics. They help implement mechanisms for monitoring, reporting, and reviewing service levels to ensure continuous improvement and alignment with business needs.
our consultants help define and develop a comprehensive IT service catalog that catalogs all available IT services, including descriptions, service levels, and associated costs. This catalog serves as a central reference for both IT and business stakeholders, promoting transparency and facilitating service request management
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Nov 30, 2020
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