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    ITSM Data Assessment

    ITSM Data Assessment

    Devil is in the details: this applies especially in ITSM data.

    Therefore we assess the data from your ITSM tools to identify areas of improvements in change management, incidsent management and problem management.

    Here is an example of the findings of a change management data assessment:

    Inadequate Risk Assessment

    Even if a change request includes a comprehensive risk assessment, failing to properly analyze or address the identified risks can lead to project failures

    Ignoring Stakeholder Input

    Change requests often include feedback or concerns from stakeholders.

    Underestimating Resource Needs

    A change request might specify certain resource requirements—such as additional personnel, new technologies, or specific expertise.

    Neglecting Timeline Adjustments

    Sometimes, change requests come with suggestions for timeline adjustments based on new insights or challenges that arise during initial implementations. If these suggested adjustments are ignored, the project might adhere to the original schedule but fail due to rushed work or unresolved issues.

    Overlooking Dependencies and Preconditions

    If a change request outlines specific dependencies or preconditions that must be met before proceeding, and these are not adequately checked or prepared for, the change implementation might begin on schedule but encounter failures or roadblocks that were foreseeable.

    Failure to Update Training Materials

    Change requests often include updates to training requirements based on new tools or processes. If this information is not used to update training materials accordingly, employees may not be adequately prepared to handle the new systems or processes, leading to errors and inefficiencies.

    Ignoring Lessons Learned

    Often, change requests are informed by lessons learned from previous projects. Disregarding this information can lead to repeating past mistakes, even if the change management process appears to be correctly followed.

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