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In ITIL V3 the transition planning and support process ensured resources for the service tranisition activities. How do the activities of this process are now defined in ITIL4?
An approach to answer this question is to map the transition planning and support activities with the pactices/activities involved in ITIL4:
Another approach consists in defining these activities as steps of the „design & transition“ aktivity for a value stream to introduce a majore change or a new service.
How does you organization manage service transition activities? Feel free to like, share, comment this post