ITIL® 4 Basics
FREE OF CHARGE
45 MINUTES COURSE
What you will learn?
In 45 minutes, we will introduce you the ITIL® 4 service management method including:
This course will help students to understand key IT service management concepts. How ITIL guiding principles can help and organization to adopt and adapt service management.
The 4 dimensions of service management, the purpose and components of the service value system.
The activities of the service value chain and how the interconnect also you will know the purpose of key ITIL practices and how to prepare to sit the ITIL4 foundation examination.