Consulting
We deliver consulting services in service management, project management and agile. We created a unique periodic table of ITSM processes that can be used to improve your service management capabilities.
Outsourcing
We deliver shared service centre outsourcing services including call centre, help desk and service desk. Our value proposition is to combine the talents of our service desk agents in Central Europe with a local care of our customers at their premises.
Assessments
We conduct assessments of your service management capabilities, processes or operating model to find out improvement opportunities or keep your organization compliant with international standards.
Training
In collaboration with our partner NH Prague we are proud to deliver the best-in-class online and onsite training in service management, project management, agile and cyber security.
WHO ARE WE ?
We are on market since 1992. Our mission statement is to provide worldwide high quality management training/consultancy & related outsourcing services with a focus on service and deliver excellence.
WE ARE OCIRIS GLOBAL!
We Provide Online Courses Worldwide
More than 30 years of experience
Our Customers Belong to FORBES 500 Companies
We Teach From Practice
Ing. David Maurice Jean Billouz, MBA
David is an ITIL Master. He is the co-author of an ITIL4 publication.
He is the head of the assessments and training services.
He speaks fluently French, English and Czech and is a world citizen with a human centric approach to IT.
Thomas Fuchs-Lender
Thomas is a senior manager and consultant specialized in mergers and acquisitions with a huge IT background. He delivers consultancy and precious advise on Organisation Change Management and Digital Transformation.
Some of our blogs:
Service management now and in 2022: adapting to
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/resource-hub/blog/service-management-now-and-in-2022-adapting-to-the-virtual-marketspace
OWNERSHIP IN ITIL 4: WHAT? WHY? WHO? WHEN?
Ownership can have different meanings in service management. In a webinar for AXELOS our Principal Consultant David Billouz explained the concept of Ownership in ITIL 4. You can see the webinar at https://www.axelos.com/webinars/ownership-in-itil-4-what-why-who-when-webinar Download the presentation
Transforming customer journeys with ITIL 4 Drive Stakeholder
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/november-2020/transforming-customer-journeys-with-itil-4
