Consulting

We deliver consulting services in service management, project management and agile. We created a unique periodic table of ITSM processes that can be used to improve your service management capabilities.

Outsourcing

We deliver shared service centre outsourcing services including call centre, help desk and service desk. Our value proposition is to combine the talents of our service desk agents in Central Europe with a local care of our customers at their premises.

Assessments

We conduct assessments of your service management capabilities, processes or operating model to find out improvement opportunities or keep your organization compliant with international standards.

Training

In collaboration with our partner NH Prague we are proud to deliver the best-in-class online and onsite training in service management, project management, agile and cyber security.

WHO ARE WE ?

We are on market since 1992. Our mission statement is to provide worldwide high quality management training/consultancy & related outsourcing services with a focus on service and deliver excellence.

WE ARE OCIRIS GLOBAL!

We Provide Online Courses Worldwide

More than 30 years of experience

Our Customers Belong to FORBES 500 Companies

We Teach From Practice

Ing. David Maurice Jean Billouz, MBA

David is an ITIL Master. He is the co-author of an ITIL4 publication.
He is the head of the assessments and training services.
He speaks fluently French, English and Czech and is a world citizen with a human centric approach to IT.

Thomas Fuchs-Lender

Thomas is a senior manager and consultant specialized in mergers and acquisitions with a huge IT background. He delivers consultancy and precious advise on Organisation Change Management and Digital Transformation.

Some of our blogs:

ITIL4 practices hierarchy

A possible hierarchy of the ITIL4 practices

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Service management now and in 2022: adapting to

Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/resource-hub/blog/service-management-now-and-in-2022-adapting-to-the-virtual-marketspace

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OWNERSHIP IN ITIL 4: WHAT? WHY? WHO? WHEN?

Ownership can have different meanings in service management. In a webinar for AXELOS our Principal Consultant David Billouz explained the concept of Ownership in ITIL 4. You can see the webinar at https://www.axelos.com/webinars/ownership-in-itil-4-what-why-who-when-webinar Download the presentation

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Transforming customer journeys with ITIL 4 Drive Stakeholder

Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/november-2020/transforming-customer-journeys-with-itil-4

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Any question ?

info@ociris.global