A SELECTION OF OUR BLOGS:

ITIL4 practices hierarchy

A possible hierarchy of the ITIL4 practices

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Service management now and in 2022: adapting to

Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/resource-hub/blog/service-management-now-and-in-2022-adapting-to-the-virtual-marketspace

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OWNERSHIP IN ITIL 4: WHAT? WHY? WHO? WHEN?

Ownership can have different meanings in service management. In a webinar for AXELOS our Principal Consultant David Billouz explained the concept of Ownership in ITIL 4. You can see the webinar at https://www.axelos.com/webinars/ownership-in-itil-4-what-why-who-when-webinar Download the presentation

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Transforming customer journeys with ITIL 4 Drive Stakeholder

Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/november-2020/transforming-customer-journeys-with-itil-4

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CHECK OUR PORTFOLIO OF SERVICES

Consultancy (click here for more details)

Our consultancy services include service management, project management, Agile, DevOps for instance.

Outsourcing (click here for mre details)

We provide outsourcing of service desk, business processes and service integration and management

Learning (click here for more details)

Discover our portfolio of training courses: PRINCE2, PRINCE2 Agile, SCRUM, ITIL4 (with our ITIL Master) and DevOps

Assessment (click here for more details)

We are proudly accredited to deliver assessment of your processes according to the ITIL4 Maturity Model.

WHO ARE WE ?

We are on market since 1992. Our mission statement is to provide worldwide high quality management training/consultancy & related outsourcing services with a focus on service and deliver excellence.

WE ARE OCIRIS GLOBAL!

We Provide Online Courses Worldwide

More than 30 years of experience

Our Customers Belong to FORBES 500 Companies

We Teach From Practice

Ing. David Maurice Jean Billouz, MBA

David is the Lead Trainer at Ociris and he is also an ITIL Ambassador for AXELOS. He trained many trainers and his fields of expertise are service management and project management.

Thomas Fuchs-Lender

Thomas is a senior manager and consultant specialized in mergers and acquisitions with a huge IT background. He delivers consultancy and precious advise on Organisation Change Management and Digital Transformation.

Any question ?

+420 774 731 204

info@ociris.global