When a demand related to a product or a service is identified a legitimate question is whether it has to be handled by an ITSM capability or by an ITSM value stream.
Let us explore the positioning of ITSM value streams in an organization.
Some of the criteria to decide whether demand related to a product or a service is identified a legitimate question is whether it has to be handled by an ITSM capability or by an ITSM value stream are:
- The demand or opportunity may come from any product/service stakeholder
- The demand or opportunity is frequent
- The demand or opportunity requires collaboration within an IT service provider and/or with his ecosystem
- The demand or opportunity requires the use of a group of ITSM capabilities
- The outcomes can be measured as part of the ITSM value stream
