ITIL4 practices hierarchy
A possible hierarchy of the ITIL4 practices
Service management now and in 2022: adapting to the virtual marketspace
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/resource-hub/blog/service-management-now-and-in-2022-adapting-to-the-virtual-marketspace
OWNERSHIP IN ITIL 4: WHAT? WHY? WHO? WHEN?
Ownership can have different meanings in service management. In a webinar for AXELOS our Principal Consultant David Billouz explained the concept of Ownership in ITIL 4. You can see the …
Transforming customer journeys with ITIL 4 Drive Stakeholder Value
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/november-2020/transforming-customer-journeys-with-itil-4
How ITIL 4 DSV concepts helped a brewery during lockdown
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/july-2020/how-itil-4-dsv-helped-a-brewery-during-lockdown
ITIL 4 Specialist Create, Deliver and Support: optimizing work methods
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/may-2020/itil-4-specialist-cds-optimizing-work-methods
ITIL 4 Strategist – Direct, Plan and Improve: cascading goals
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/february-2020/itil-4-strategist-dpi-cascading-goals
Service desk: at the heart of ITIL 4’s service value chain
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/news/blogs/january-2020/service-desk-heart-of-itil-4s-service-value-chain
