In ITIL4 some practices are useful to identify unused resources to manage and deliver services.
Let us explore these practices:
IT Asset Management: the software asset management enables discovering the unused licenses.
Service configuration management: this practice enables identifying the status of Cis to discover those that are unused.
Monitoring and event management: this practice enables identifying unused functionalities of services.
Workforce and talent management: this practice enables identifying unused talents to deliver services.
The IT Asset Management is often reduced to Configuration Management.
Supplier management: this practice enables identifying contract clauses that are not activated with the suppliers for additional services.
