The “ergence” approach
The “ergence” approach Many patterns, behaviors, issues, solutions are emerging from the service management ecosystem in a VUCA environment. A general approach can be used to manage them. This is …
Service portfolio, service catalogue, service offering: what are the differences?
Service portfolio, catalogue and offering in ITIL4 ITIL4 defines highly related concepts that describe what the service provider can deliver: the service portfolio, the service catalogue and the service offering. …
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Useful practices to manage innovation
Innovation is a key element to address needs of the service consumers because it brings to the consumers innovative solutions that help them conducting their business operations better. Whereas in …
Useful practices for value realization
In ITIL4 the Service Value System (SVS) is used to enable value co-creation by addressing any opportunity or demand of service stakeholders. Some practices are useful to co-create value. …
Useful practices for opportunity/demand management
In ITIL4 the Service Value System (SVS) is used to enable value creation by addressing any opportunity or demand of service stakeholders. Some practices are useful to address these …
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Opportunity and demand management in ITIL4
Useful practices for opportunity/demand management In ITIL4 the Service Value System (SVS) is used to enable value creation by addressing any opportunity or demand of service stakeholders. Some practices are …
The types of readiness
In ITIL4 the Service Value Chain (SVC) can be useful to identify the types of readiness to be assessed in a service relationship. Let us explore some types of readiness: …
The business case practice
One of the PRINCE2® 7 practices is the business case practice. This practice explains the relationships between the outputs (part of the project scope) and the value (business objectives alignment). …
Service management now and in 2022: adapting to the virtual marketspace
Have a look at the blog from David Billouz on AXELOS website at the address : https://www.axelos.com/resource-hub/blog/service-management-now-and-in-2022-adapting-to-the-virtual-marketspace
